At Glad Bharat Foundation, we deeply value the trust placed by our donors and are committed to protecting your personal information with the highest standards of privacy and transparency. This policy outlines how we collect, use, safeguard, and manage your data when you donate to us, along with our approach to refund requests.

1. Information We Collect and Why

When you donate to Glad Bharat Foundation, we collect certain personal data necessary for legal, financial, and communication purposes. This may include:

• Personal Details: Name, contact details (phone number, email, address)

• Government Identification Numbers: PAN (Permanent Account Number) and/or other government ID numbers as mandated by Indian law for issuing Tax Exemption Certificates (80G) to donors.

• Payment Information: Credit/debit card details, bank account information, transaction references.

• Donation Details: Amount, date, method of donation, campaign or purpose-specific information.

• Communication Preferences: Consent for receiving updates, newsletters, or fundraising appeals.

Collecting PAN or government IDs is mandatory to comply with Indian tax laws and to generate valid tax exemption certificates (Form 10BE). We ensure this sensitive data is handled securely and only used for intended legal and compliance purposes.

2. How We Use Your Information

Your personal and payment information is used to:

• Process donations accurately and issue official receipts for tax benefit claims.

• Maintain donor records as required by law and for financial transparency.

• Communicate with you regarding your donation, program updates, receipts, and future campaigns (with your consent).

• Fulfill legal, regulatory, and audit requirements.

• Protect against fraud or unauthorized transactions.

3. Sharing and Disclosure

We do not sell, trade, or rent donor information. Information may be shared only with:

• Authorized service providers managing payments and communication, bound by confidentiality agreements.

• Government authorities as required under law.

• Auditors or regulators for compliance purposes.

4. Data Security

We implement robust technical and organizational measures to protect your data against unauthorized access, misuse, or breach. Payment processing systems adhere to industry security standards.

5. Donation Refund Policy

• Donations are considered voluntary and generally non-refundable once processed.

• Refund requests may be considered only under exceptional circumstances such as duplicate transactions, payment errors, or technical issues. Requests must be made in writing or via email within 15 days from the date of donation.

• Requests must include donor details, date and amount of donation, transaction or cheque number, and reason for refund.

• If a tax exemption certificate (80G) has been issued for the donation, refunds are typically not allowed. Donors must return the certificate or declare its non-use before a refund can be processed.

• Approved refunds will be processed using the original payment method within 15 business days.

• All refund decisions made by Glad Bharat Foundation are final and binding.

6. Donor Rights and Control

• Donors can update their personal information or communication preferences by contacting us.

• Donors have the right to opt-out of communications but will continue to receive legally required correspondence related to donations made.

7. Cookies and Online Tracking

Our website uses cookies and analytics tools to improve user experience and collect non-identifiable data. You can adjust cookie settings on your browser.

8. Policy Updates

This policy may be updated periodically to comply with changing laws or organizational practices. Revised versions will be published on our website with updated effective dates.

9. Contact Us

For any questions regarding this policy, donation processing, or refund requests, please contact:

Glad Bharat Foundation
Email: donate@gladbharatfoundation.org
Phone: +91 8228941517

1. Purpose

Glad Bharat Foundation is committed to ensuring the safety, well-being, and protection of all children associated with its programs. This policy aims to prevent child abuse, exploitation, and neglect, and to provide clear procedures for reporting and responding to concerns.

2. Scope

This policy applies to all staff, volunteers, interns, consultants, contractors, and any other persons engaged by or representing Glad Bharat Foundation in any capacity.

3. Key Definitions

• Child: Anyone under 18 years of age.

• Child Abuse: Physical, emotional, sexual abuse, neglect, exploitation, or any behavior causing harm or distress to a child.

4. Guiding Principles

• The best interests of the child are paramount.

• All children have the right to be protected, heard, and respected.

• Zero tolerance of abuse or exploitation.

• Confidentiality and sensitivity are essential in all processes.

5. Prevention Measures

• Recruitment: Background and reference checks for all personnel working with children.

• Training: Mandatory child protection training for all staff and volunteers.

• Code of Conduct: Detailed behavioral guidelines that prohibit inappropriate contact or conduct with children.

• Safe Environment: Ensuring safe spaces for children in all programs, including supervision requirements.

• Informed Consent: Obtaining consent from guardians for child participation and data usage.

6. Reporting Procedure

• Any suspicion, allegation, or concern about child abuse must be reported immediately to the designated Child Protection Officer (CPO) or senior management.

• Reports can be made verbally or in writing and must be factual, specifying dates, times, persons involved, and nature of concern.

• The identity of the reporter and child shall remain confidential and protected from retaliation.

7. Investigation Process

• The CPO will acknowledge receipt of the report promptly and assess the situation.

• An impartial, thorough investigation will be conducted, respecting the rights and privacy of all parties.

• If the allegation involves a staff member or volunteer, they may be suspended during investigation to ensure child safety.

• Cooperation with law enforcement or child protection authorities will be ensured as per legal requirements.

• The child’s welfare, dignity, and support will be prioritized throughout the process.

8. Disciplinary Actions

• Confirmed perpetrators will face disciplinary action, which may include termination of employment or engagement.

• Legal action will be pursued as per applicable laws.

9. Support for Affected Children

• Psychological, medical, and legal support will be facilitated for children impacted by abuse or exploitation through partnerships with professional services.

10. Roles and Responsibilities

• Child Protection Officer: Oversees policy implementation, manages reports, and ensures training.

• Management: Provides resources and leadership commitment to child protection.

• Staff and Volunteers: Must adhere to this policy, attend training, and report any concerns without delay.

11. Monitoring and Review

• The Child Protection Policy will be reviewed annually to incorporate best practices and legal updates.

• Feedback from stakeholders, including children and families, will be considered.

12. Legal Compliance

This policy complies with:

• Juvenile Justice (Care and Protection of Children) Act, 2015

• Protection of Children from Sexual Offences (POCSO) Act, 2012

• United Nations Convention on the Rights of the Child (UNCRC)

Contact for Reporting or Queries:
Child Protection Officer
Email: childprotection@gladbharatfoundation.org
Phone: +91 8228941517

1. Introduction

Glad Bharat Foundation is committed to maintaining a safe, dignified, and respectful working environment where all individuals are free from harassment of any kind, including sexual harassment. This policy is aligned with the Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013, to prevent, prohibit, and address sexual harassment at all workplace levels.

2. Purpose

The purpose of this policy is to create awareness, prevent sexual harassment, and establish clear procedures for redressal of complaints, ensuring every member feels secure and respected.

3. Scope & Applicability

This policy applies to all employees, volunteers, interns, contractors, and visitors at all organizational locations and during any work-related activity, whether during or outside official hours.

4. Definitions

• Sexual Harassment: Unwelcome acts or behavior, including physical contact, remarks, gestures, or any conduct of a sexual nature that creates an intimidating or hostile environment.

• Aggrieved Woman/Person: The individual who believes they have been subjected to harassment.

• Respondent: The individual against whom a complaint is made.

• Internal Complaints Committee (ICC): A specially formed group responsible for addressing complaints and ensuring justice.

5. Roles & Responsibilities

Internal Complaints Committee (ICC)

• Comprises a Presiding Officer (preferably a woman at a senior level), members from within the organization, and an external member (expert from NGO or legal body).

• Responsible for receiving complaints, conducting inquiries swiftly and confidentially, and recommending actions.

• Conducts awareness programs and gender sensitivity training across the organization.

6. Management & Employees

• Must abide by this policy and uphold a harassment-free environment.

• Responsible for reporting concerns and cooperating with inquiries.

7. Complaint Process

1. Filing a Complaint:
   Any individual who experiences or witnesses harassment can file a complaint with the ICC within three months of the incident. If unable to file, a designated person can do so on their behalf with written consent.

2. Inquiry & Investigation:
   The ICC will conduct a fair and impartial inquiry, providing the accused an opportunity to respond. The inquiry will be completed within 90 days.

3. Interim Relief:
   During inquiry, the ICC may recommend transfer or leave, or other suitable measures to ensure safety and comfort of the complainant.

4. Report & Action:
   On conclusion, the ICC will submit findings and recommendations. Disciplinary action, including termination, suspension, or counseling, will be taken against proven offenders.

8. Confidentiality & No Retaliation

All complaints and investigations are confidential. Retaliation or victimization of the complainant or witnesses is strictly prohibited and will attract disciplinary action.

9. Misconduct & Penalties

Any act of harassment or violation of this policy may lead to disciplinary action, including dismissal, legal proceedings, or counseling.

10. Modifications & Review

This policy shall be reviewed annually, and updates will be communicated organization-wide to ensure compliance and effectiveness.

11. Contact

For complaints or questions, contact the designated HR/Legal officer or ICC Chairperson at:
Email: gudiya.gupta@gladbharatfoundation.org